Answers policy questions from the approved employee handbook with citations.
Activation complexity
Low
Time to activate
7-10 days
Volume share
15-25% of role volume
Impact range
Above 85%
Inherited pricing
€0.80 – €2.50 per employee lifecycle event handled
This capability shares the People Operations Coordinator's metered unit. A employee lifecycle event handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Handbook Retrieval answers employee policy questions from the approved handbook — with citations to the policy section and escalation for legally-sensitive items.
Workflow summary
Reads question, retrieves policy, drafts answer with citation, flags sensitivity.
Stages
Decision logic
Uses handbook retrieval and confidentiality rules to draft answers with citation or route sensitive items.
Systems and data
{"doc repo",HRIS,messaging}
{handbook,"policy taxonomy","prior answers"}
Exceptions & human handoff
Legally-sensitive policy questions route to the HRBP with confidentiality preserved.
Legal-sensitivity flag, policy-version conflict, or confidentiality concern.
Readiness
Handbook loaded, policy taxonomy agreed, sensitivity rules documented.
Owner on client side · Head of People
Impact contribution
15-25% of role impact is handbook self-serve running reliably.
Primary KPI · Handbook self-serve rate · Above 85%
Capability-specific integrations
Beyond the People Operations Coordinator's base stack, this capability plugs into:
The chat opens with People Operations Coordinator and Handbook Retrieval pre-selected. You can add other capabilities during the conversation.