Moderates posts and chat against community guidelines.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
55-65% of role volume
Impact range
95% within guideline window
Inherited pricing
€0.30 – €1.00 per Community engagement handled
This capability shares the Community Manager's metered unit. A Community engagement handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Post Moderation watches inbound posts and chat messages across connected platforms, evaluates against the guidelines rubric, applies actions (approve, warn, remove, mute) and logs each decision with guideline citation — with ambiguous cases routed to the manager.
Workflow summary
Reads post, evaluates against guidelines, applies action, logs citation.
Stages
Decision logic
Uses guideline rubric, severity logic, and user-history signals to decide approve, warn, remove, mute, or flag for manager.
Systems and data
{"community platform","chat platform","moderation tooling",messaging}
{"post records","guideline rubric","prior moderation actions","user history"}
Exceptions & human handoff
Ambiguous posts, repeat-offender patterns, and high-profile-member cases route to the manager for review.
Guideline ambiguity, repeat-offender pattern, or high-profile-member flag.
Readiness
Community guidelines documented, platform connected, rubric approved.
Owner on client side · Head of Community
Impact contribution
40-50% of role impact is moderation coverage and guideline-citation discipline.
Primary KPI · Moderation coverage · 95% within guideline window
Capability-specific integrations
Beyond the Community Manager's base stack, this capability plugs into:
The chat opens with Community Manager and Post Moderation pre-selected. You can add other capabilities during the conversation.