Unit cost
€0.30 – €1.00 per Community engagement handled
Methodology v1.0. Counted once per Community engagement handled regardless of which capability handled it.
Run community operations end-to-end — post and chat moderation against guidelines, sensitive-case detection and escalation, and scheduled engagement across forums and chat — with manager sign-off on policy-sensitive calls.
Scoped like a community manager hire, priced per engagement handled, anchored to a fully-loaded EUR 50-70k benchmark.
Response time
sub-minute on routine moderation
Accuracy target
92-96%
Escalation cap
under 2 hours on manager review
Priced per business action
Range reflects engagement complexity. Low end is routine post or chat moderation; high end is sensitive-case escalation with cross-platform context or scheduled engagement composed against the calendar.
Unit cost
€0.30 – €1.00 per Community engagement handled
Methodology v1.0. Counted once per Community engagement handled regardless of which capability handled it.
Human-equivalent reference
Community Manager
EU mid-market
Benchmarked against EU mid-market community manager roles. Fully loaded includes salary, benefits, community and moderation tooling, management overhead, and first-year ramp.
Live calculator
Demo projection · Methodology v1.0
Capabilities
Activate the capabilities that match your largest repetitive categories. Start with the default set; expand as you prove each one. Metered unit is the role's — adding capabilities never changes the per-action price.
Moderates posts and chat against community guidelines.
Read the capability
Detects sensitive community cases and routes them to the manager with context.
Read the capability
Posts scheduled prompts and responses against the engagement calendar.
Read the capability
Scenarios
Three business shapes we see most often. Costs are computed from €0.30 – €1.00 per Community engagement handled and a fully-loaded Community Manager benchmark.
Scenario 1 · Gaming · 100-300
3,500 Community engagements handled / month
Starting capabilities
Situation
A 200-person gaming company runs Discord servers with 3500 moderation and escalation engagements a month. Sensitive-topic incidents hit overnight. Moderation coverage drops on weekends. The manager is context-switching across seven surfaces.
Agent fit
Community Manager activates moderation and escalation. Posts get covered 24/7 with guideline citations; sensitive cases route in minutes; managers shift to culture and strategy.
Outcome
Expected outcomes at this volume: moderation coverage 95%, escalation time under 10 minutes, manager hours recovered weekly.
Scenario 2 · Marketplaces · 300-800
7,000 Community engagements handled / month
Starting capabilities
Situation
A 500-person marketplace runs 7000 community engagements a month across Discourse forums, Discord chat, and Circle member spaces. Moderation coverage is uneven. Escalations lag. Engagement cadence slips when the manager is heads-down.
Agent fit
Community Manager activates all three capabilities. Moderation runs across platforms; escalations route in minutes; scheduled engagement ships on cadence with brand-tone and format discipline.
Outcome
Expected outcomes: moderation coverage 95%, escalation time under 10 minutes, engagement cadence on schedule, community-health signals visible weekly.
Scenario 3 · SaaS · 20-80
1,200 Community engagements handled / month
Starting capabilities
Situation
A 40-person creator platform runs 1200 community engagements a month on a single Discourse forum. Moderation coverage drops after hours. Scheduled prompts and release threads slip when the manager is heads-down on roadmap work.
Agent fit
Community Manager activates post moderation and community engagement. Moderation runs 24/7 with guideline citations; scheduled prompts and threads ship on calendar with brand-tone discipline.
Outcome
Expected outcomes at this volume: moderation coverage above 95%, engagement cadence on schedule, manager hours recovered weekly.
Scenario 4 · SaaS · 250-800
12,000 Community engagements handled / month
Starting capabilities
Situation
A 600-person B2B SaaS company runs 12000 community engagements a month across a Circle customer community, Slack customer channels and a public Discourse forum. Sensitive product-incident threads break overnight. Weekly engagement rhythm slips. Managers context-switch across surfaces.
Agent fit
Community Manager activates all three capabilities. Moderation runs across platforms with guideline citations; sensitive cases route to the on-call manager in minutes; weekly engagement rhythm ships on calendar against brand-tone rules.
Outcome
Expected outcomes: moderation coverage above 95%, escalation time under 10 minutes on sensitive cases, engagement cadence held across surfaces.
Moderation cycle time
50-70% faster on routine posts
Moderation coverage
95% within guideline window
Escalation time
Under 10 minutes on sensitive cases
Engagement cadence
On schedule across platforms
Weekly maintenance
2-4 hours
Guideline-citation completeness
every moderation action logged with guideline reference
How it works
Workflow summary
The agent picks up work from triggers — new post, flagged chat, engagement window — moderates or escalates or posts, and surfaces community-health patterns for manager review.
Exceptions
Sensitive-topic posts, user-safety incidents, high-profile-member actions, and policy-ambiguous cases route to the manager with annotated context.
When humans step in
Humans step in on user-safety incidents, sensitive topics, high-profile members, and policy-ambiguous calls.
Connected systems
Agent operates inside community and chat platforms, case or ticket systems, and messaging. Moderates posts and chat against guidelines, detects sensitive cases and routes to the manager, and posts scheduled engagement content — logs every action with guideline citation.
Data inputs
Post records, chat messages, user history, community guidelines. Writes moderation actions, escalation tickets, and engagement posts back to source platforms with guideline citations.
Decision logic
Uses community guidelines, escalation taxonomy, and engagement-calendar logic to decide auto-moderate, route-to-manager, or post-on-schedule.
Readiness
Community platform connected, guidelines loaded, escalation taxonomy agreed, engagement calendar approved.
Integrations
No new systems to learn. The role connects to the platforms your team already uses.
What "working" looks like
Moderation coverage target
95% within guideline window
Share of inbound posts moderated within the guideline response window.
Source · Platform moderation log
Escalation time target
Under 10 minutes
Median time from sensitive-signal detection to manager-routed escalation.
Source · Agent execution log
Moderation cycle-time cut target range
50-70% faster
Median handle time across routine moderation actions.
Source · Platform moderation log
Engagement cadence on schedule
On schedule across platforms
Share of scheduled engagement posts landing within the calendar window.
Source · Engagement-calendar log
Governance & compliance
AI Act posture
Subject to transparency obligations: clear AI disclosure to end users where the agent interacts directly.
GDPR legal basis
Legitimate interest
DPIA
Not required for this role's scope.
Questions we get
An AI role priced per community engagement handled. It moderates posts and chat against community guidelines, detects and escalates sensitive cases, and posts scheduled engagement against the calendar. Same scope as a community manager hire, priced per engagement.
Pure usage: EUR 0.30-1.00 per engagement handled. Launch fee covers community-platform integration, guideline wiring, escalation-taxonomy design, and engagement-calendar setup.
Discord is the primary chat platform. Discourse and Circle are supported for forums and member spaces. Reddit is supported for subreddit-level moderation and engagement.
On user-safety incidents, sensitive-topic posts, high-profile-member activity, and policy-ambiguous calls. Managers keep the final word on every call with consequence.
Sensitive signals come from guideline-coded pattern detection, cross-platform context aggregation, and escalation-taxonomy classification. Ambiguous or high-severity signals route to the manager with full context — post text, user history, prior actions, platform-wide pattern indicators.
Typical 21-35 days. Faster with documented community guidelines, a connected primary platform, and an agreed escalation taxonomy.
Chat opens with your role context already loaded. Scope a launch set of capabilities, review integrations, and get a timeline in one conversation.