Resolves disputes against policy with citation and reviewer sign-off on sensitive outcomes.
Activation complexity
High
Time to activate
14-18 days
Volume share
20-25% of role volume
Impact range
50-70% faster
Inherited pricing
€1.50 – €4.50 per Trust & Safety case handled
This capability shares the Trust & Safety Specialist's metered unit. A Trust & Safety case handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Dispute Resolution intakes disputes, applies the policy-resolution logic, drafts the decision with policy citation, and posts the outcome to the case record — with high-value and account-suspension decisions routed to the reviewer.
Workflow summary
Reads dispute, applies policy, drafts decision, posts with citation.
Stages
Decision logic
Uses policy-resolution logic, transaction-context rules, and prior-resolution precedent to decide auto-resolve, reviewer-confirm, or escalate.
Systems and data
{"case management","payments or transactions",messaging,"user records"}
{"dispute records","policy rules","transaction history","prior resolutions"}
Exceptions & human handoff
High-value disputes, account-suspension decisions, and repeat-dispute patterns route to the reviewer.
High-value threshold, account-suspension flag, or repeat-dispute pattern.
Readiness
Dispute workflow agreed, payments or transactions connected, prior-resolution precedent loaded.
Owner on client side · Head of Trust & Safety
Impact contribution
25-35% of role impact is dispute-cycle compression and policy-citation discipline.
Primary KPI · Dispute-resolution cycle · 50-70% faster
Capability-specific integrations
Beyond the Trust & Safety Specialist's base stack, this capability plugs into:
The chat opens with Trust & Safety Specialist and Dispute Resolution pre-selected. You can add other capabilities during the conversation.