Triages inbound bugs — severity, owner routing, context attachment.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
25-30% of role volume
Impact range
60-80% faster
Inherited pricing
€0.50 – €2.00 per Feedback item processed
This capability shares the Product Operations Analyst's metered unit. A Feedback item processed is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Bug Triage intakes inbound bugs, classifies severity against the rubric, routes to the right owner in the ticketing system with attached context — reproduction steps, affected users, linked telemetry — and escalates security-severity items to the PM and on-call.
Workflow summary
Reads bug, classifies severity, attaches context, routes to owner.
Stages
Decision logic
Uses severity rubric, ownership-map logic, and telemetry-signal thresholds to decide auto-route, severity override, or escalate.
Systems and data
{ticketing,"product-feedback tool","product analytics",messaging}
{"bug records","severity rubric","ownership map","telemetry events"}
Exceptions & human handoff
Security-severity bugs, severity-disagreement cases, and cross-team bugs route to the PM and on-call.
Security-severity flag, cross-team ownership, or low-confidence severity call.
Readiness
Severity rubric agreed, ownership map current, product analytics wired.
Owner on client side · Head of Product
Impact contribution
25-35% of role impact is bug time-to-route compression and severity fidelity.
Primary KPI · Bug time-to-route · 60-80% faster
Capability-specific integrations
Beyond the Product Operations Analyst's base stack, this capability plugs into:
The chat opens with Product Operations Analyst and Bug Triage pre-selected. You can add other capabilities during the conversation.