Routes process exceptions to accountable owners with full context.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
10-20% of role volume
Impact range
90-96%
Inherited pricing
€1.50 – €4.00 per workflow instance completed
This capability shares the Operations Specialist's metered unit. A workflow instance completed is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Process Exception Handling is the safety layer. Every workflow exception gets categorized, enriched with context, and routed to the accountable owner with an annotated handoff.
Workflow summary
Detects exception, categorizes, enriches, routes with context.
Stages
Decision logic
Uses exception-category rules and owner mapping to route with annotated context.
Systems and data
{ticketing,"SOP library","owner directory"}
{"exception event","workflow state","owner map","SOP context"}
Exceptions & human handoff
Novel exception categories or owner-ambiguous cases route to central ops triage.
Novel category, owner conflict, or policy-change flag.
Readiness
Exception categories documented, owner matrix current.
Owner on client side · Head of Operations
Impact contribution
15-25% of role impact comes from consistent exception handling with full audit trail.
Primary KPI · Exception routing accuracy · 90-96%
Prerequisites
Activating Process Exception Handling in production requires the following capabilities to be live first. Ordering matters — routing and classification quality propagate.
The chat opens with Operations Specialist and Process Exception Handling pre-selected. You can add other capabilities during the conversation.