Triages customer reviews against the moderation rubric.
Activation complexity
Low
Time to activate
7-10 days
Volume share
20-25% of role volume
Impact range
Under a day
Inherited pricing
€0.20 – €0.90 per SKU or category event
This capability shares the Merchandising Specialist's metered unit. A SKU or category event is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Review Moderation reads inbound customer reviews, classifies against the moderation rubric — publish, request-edit, reject, escalate — and writes decisions back to the commerce platform with audit log. Brand-sensitive calls and legal-risk language route to the merchandiser.
Workflow summary
Reads review, classifies, writes decision, logs action.
Stages
Decision logic
Uses moderation-rubric logic, language-policy rules, and prior-decision thresholds to publish, reject, or route-to-merchandiser.
Systems and data
{"commerce platform",messaging}
{"review feed","moderation rubric","language rules","prior decisions"}
Exceptions & human handoff
Brand-sensitive reviews, legal-risk language, or low-confidence calls route to the merchandiser.
Brand sensitivity, legal-risk flag, or low-confidence classification.
Readiness
Moderation rubric documented, review feed wired, language-policy rules approved.
Owner on client side · Head of Merchandising
Impact contribution
15-25% of role impact is review-moderation lead-time compression with rubric fidelity.
Primary KPI · Review-moderation lead time · Under a day
Capability-specific integrations
Beyond the Merchandising Specialist's base stack, this capability plugs into:
The chat opens with Merchandising Specialist and Review Moderation pre-selected. You can add other capabilities during the conversation.