Tracks device and hardware events across the asset inventory.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
15-20% of role volume
Impact range
Above 95%
Inherited pricing
€0.40 – €1.20 per IT ticket handled
This capability shares the IT Helpdesk Specialist's metered unit. A IT ticket handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Asset Lifecycle Tracking watches asset-inventory events — assignment, return, transfer, retirement — updates records, coordinates with identity and MDM, and flags anomalies for admin review.
Workflow summary
Reads event, updates record, coordinates systems, flags anomaly.
Stages
Decision logic
Uses event-type rules and anomaly thresholds to update inventory and flag risk items.
Systems and data
{"asset inventory","identity provider",MDM,messaging}
{"asset records","assignment map","event feeds","anomaly rules"}
Exceptions & human handoff
Unrecovered-asset cases, executive-device events, or anomaly thresholds route to the admin.
Unrecovered asset, executive-device flag, or anomaly threshold.
Readiness
Asset inventory current, MDM wired, event feeds accessible.
Owner on client side · Head of IT
Impact contribution
15-25% of role impact is asset-inventory hygiene and event discipline.
Primary KPI · Asset-record accuracy · Above 95%
Capability-specific integrations
Beyond the IT Helpdesk Specialist's base stack, this capability plugs into:
The chat opens with IT Helpdesk Specialist and Asset Lifecycle Tracking pre-selected. You can add other capabilities during the conversation.