Runs provisioning and de-provisioning against the access-policy matrix.
Activation complexity
Medium
Time to activate
10-14 days
Volume share
30-40% of role volume
Impact range
60-80% faster
Inherited pricing
€0.40 – €1.20 per IT ticket handled
This capability shares the IT Helpdesk Specialist's metered unit. A IT ticket handled is counted once at the role level regardless of which capability handled it. Adding this capability to an active deployment does not change the per-action price.
What this capability handles
Access Request Handling intakes access requests, checks them against the policy matrix, provisions or de-provisions through the identity provider, and logs actions — with privileged and policy-exception requests routed to the admin.
Workflow summary
Reads request, checks policy, provisions or de-provisions, logs action.
Stages
Decision logic
Uses access-policy matrix and role-mapping logic to provision, route, or flag requests.
Systems and data
{"identity provider","asset inventory","ticket system",messaging}
{"access matrix","user records","role mappings","policy library"}
Exceptions & human handoff
Privileged-access requests or policy-exception cases route to the admin for review.
Privileged access, policy exception, or security-sensitivity flag.
Readiness
Access matrix documented, identity provider wired, role mappings current.
Owner on client side · Head of IT
Impact contribution
30-40% of role impact is access-provisioning cycle compression with policy fidelity.
Primary KPI · Access-provisioning cycle time · 60-80% faster
Capability-specific integrations
Beyond the IT Helpdesk Specialist's base stack, this capability plugs into:
The chat opens with IT Helpdesk Specialist and Access Request Handling pre-selected. You can add other capabilities during the conversation.