Description

This workflow is the second of three. You can find the other workflkows here: Incident Response Workflow - Part 1 Incident Response Workflow - Part 2 Incident Response Workflow - Part 3 We have the following nodes in the workflow: Webhook node: This trigger node listens to the event when the Acknowledge button is clicked. PagerDuty node: This node changes the status of the incident report from 'Triggered' to 'Acknowledged' in PagerDuty. Mattermost node: This node publishes a message in the auxiliary channel saying that the status of the incident report has been changed to Acknowledged.

Key Features

1) Listens for Acknowledge button clicks via Webhook trigger
2) Updates incident status from 'Triggered' to 'Acknowledged' in PagerDuty
3) Publishes a notification in Mattermost channel about the incident status change
4) Part of a multi-part incident response workflow
5) Integrates seamlessly with Webhook
PagerDuty
and Mattermost
6) Automates incident management for improved response times and communication.

Required Tools

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